Privacy Policy

Last updated: August 30, 2026

1. Data Controller

The data controller for this Service is:

  • Company Name: LogoForge
  • Registered Address: [Company Registration Address]
  • Privacy Contact Email: support@logoforge.com
  • Data Protection Officer: Not applicable

2. Information We Collect

2.1 Information You Provide Directly

  • Account Information: Email, display name, password (encrypted storage)
  • Payment Information: Transaction amount, payment status. We do not store complete card numbers—card data is processed by our payment provider (see Section 5).
  • Communication Records: Emails, support tickets, and feedback you send to customer support
  • Brand Information: Brand names, industry, style preferences you provide for logo generation

2.2 Information We Collect Automatically

  • Device and Network: IP address, device model, operating system, browser type, timezone
  • Usage Behavior: Page visits, feature usage, operation logs, session duration
  • Log Data: Request timestamps, error logs, performance data

3. How We Use Your Information

Purpose Legal Basis
Providing and maintaining the ServiceContract performance
Billing and payment processingContract performance
Customer supportContract performance / Legitimate interest
Service notifications (billing, security, policy updates)Legitimate interest
Security and fraud preventionLegitimate interest
Product optimization and analysisLegitimate interest
Legal complianceLegal obligation

We may aggregate or anonymize data for statistical analysis. Such data cannot be identified to specific individuals.

4. Cookies and Tracking Technologies

Type Purpose Can Be Disabled
Strictly NecessaryMaintain login, core functionalityNo
FunctionalLanguage preferences, personalized settingsYes
AnalyticsAnonymous usage statistics, product optimizationYes
Marketing (optional)Targeted advertising and performance measurementYes

We use analytics tools: [Specify tool name and link to its privacy policy, e.g., Google Analytics]. You can adjust preferences through browser settings or our Cookie Management Center.

5. Sharing and Disclosure of Personal Information

We do not sell your personal information, including as defined under applicable laws (such as CCPA). We only share information in the following circumstances:

  • Service Providers: Cloud computing, payment, customer support, analytics, and other suppliers, bound by confidentiality agreements. Payment card data is exclusively processed by our PCI-DSS-compliant payment processor (Waffo Pancake) and is not stored on our servers.
  • Legal and Regulatory Requirements: As required by law, court orders, or legitimate requests from authorities
  • Business Transactions: In cases of merger, acquisition, etc., with advance notice and ensuring protection obligations continue
  • With Your Consent: For other purposes only with your explicit prior consent

6. Data Security Measures

  • Transmission Encryption: TLS / HTTPS
  • Storage Security: Sensitive data such as passwords are encrypted or hashed
  • Access Control: Principle of least privilege; employees sign confidentiality agreements
  • Regular Security Audits and Vulnerability Scans

In the event of a security incident affecting your rights, we will notify you within 72 hours of discovery in accordance with the law. Please keep your account credentials secure and do not share them with others.

7. Data Retention Period

Data Type Retention Period Disposition Upon Expiry
Account InformationDuring active period; 90 days after account deletionDelete or anonymize
Transaction RecordsAs required by law, typically [X] yearsDelete or archive
Customer Support Records[X] yearsSecure deletion
Security Audit Logs[X] monthsSecure deletion

8. Your Data Rights

To exercise the following rights, contact us. We will process requests within 30 calendar days.

Right Description
Right to be informedUnderstand what data we collect and how we use it
Right to accessObtain a copy of your personal data
Right to rectificationCorrect inaccurate or incomplete information
Right to erasureRequest data deletion under specific conditions
Right to restrict processingPause data processing under specific circumstances
Right to data portabilityObtain your data in machine-readable format
Right to objectObject to processing based on legitimate interests or marketing
Right to withdraw consentWithdraw consent for consent-based processing

If you believe we have not properly handled your data, you have the right to file a complaint with your local data protection authority.

9. Marketing Communications and Opt-Out

With your consent, we may send marketing information related to [specify marketing content type] via email, SMS, or in-app notifications. You may unsubscribe at any time by clicking the "unsubscribe" link in the email, disabling marketing notifications in account settings, or contacting us. Opting out does not affect service-essential notifications (such as billing, security alerts).

10. International Data Transfers

Our servers and partners may be located in [specify main regions, e.g., Singapore, United States]. When data is transferred internationally, we protect data security through:

  • Signing data processing agreements incorporating EU Standard Contractual Clauses (SCC)
  • Transferring only to recipients with equivalent protection levels
  • [Other safeguards such as adequacy decisions, BCR, etc.]

11. Children's Privacy

This Service is for users who are at least 18 years old. We do not knowingly collect information from minors below this age. If you believe your child has provided us with information, please contact us immediately and we will delete it as soon as possible.

12. Third-Party Links and Services

This Service may contain links to third-party sites or integration with third-party services. This Policy applies only to information we collect directly. We are not responsible for third parties' data practices and recommend reviewing their policies before using them.

13. Changes to This Policy

In case of material changes, we will notify you at least 15 days in advance via platform announcements or your registered email, and update the "Last Updated" date at the top of this page. Continued use after the effective date constitutes acceptance.

14. Contact Us

This Privacy Policy is for reference only and does not constitute legal advice. We recommend consulting a qualified legal professional with expertise in your target market before official publication.